Workflow Automation for IFA Firms
Your Consumer Duty Evidence Trail, Automated
Consumer Duty requires continuous evidence that your clients receive good outcomes. Manual suitability reviews, client communication records, and annual assessments leave compliance gaps that automated workflows close permanently.
Consumer Duty is live — and the FCA expects continuous evidence, not annual snapshots
THE COMPLIANCE GAP
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Suitability reviews documented manually in Word or PDF
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Client communications scattered across email, phone notes, CRM
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Annual assessment compiled from scratch each year
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Vulnerable client disclosures flagged informally, not systematically
WITH OPSCOPILOT
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Suitability review documentation created automatically
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Every client communication logged with timestamp to CRM
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Annual assessment data collected continuously throughout year
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Vulnerable client flagging systematic and auditable
Consumer Duty came into full force in July 2024. The FCA's expectation is that firms can demonstrate, at any point, that their products and services deliver good outcomes for retail customers — with documented evidence of how they have assessed, monitored, and acted on this obligation continuously.
Most IFA practices are delivering good outcomes but documenting them manually — in spreadsheets, notes, and systems that do not produce a continuous, auditable record. The gap between what is happening and what can be demonstrated is where Consumer Duty risk lives.
BEFORE
AFTER
BEFORE
4 Consumer Duty workflows for IFA practices
01
Suitability Review Documentation
The review workflow triggers at the scheduled date. Pre-review questionnaire sent to client. Questionnaire response logged with timestamp. Review agenda prepared automatically. Outcome and any mandate changes recorded. Post-review suitability confirmation letter generated and sent.
02
Client Communication Records
Every communication with each client — emails, letters, meeting notes, telephone summaries — captured and logged automatically to the client record in your CRM. No manual data entry. Permanent, searchable, auditable record from day one.
Three business benefits beyond the FCA requirement
Three advisers, 380 active clients. Pre-implementation: suitability reviews documented manually in Word, client communications logged inconsistently, annual Consumer Duty assessment taking three weeks to compile.
Multi-adviser IFA practice, South East England
"We were meeting the spirit of Consumer Duty but we couldn't demonstrate it consistently. OpsCopilot automated the documentation layer in 12 days. Our FCA supervisory visit three months later was the smoothest we've had. The reviewer said our evidence trail was exemplary."
Managing Director
UK IFA practice · 3 advisers · 380 clients · Implemented 2025
12 days
Half day
Exemplary
From audit to live Consumer Duty automation in 14 days
01
Day 1
Free Consumer Duty workflow audit
We review your current suitability review process, client communication storage, and annual assessment approach. We identify the highest-risk compliance gaps and give you a specific automation plan. 30 minutes.
No obligation.
03
Days 13–14
Testing, handover & FCA documentation briefing
02
Days 2–12
Build inside your back-office and CRM
We configure all four workflows inside your existing software — Intelligent Office, IRESS, Adviser Office, Xplan, or any back-office platform with an API. HubSpot and Salesforce integration included. No new platforms.
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Works with: Intelligent Office · IRESS · Adviser Office · Xplan · HubSpot · Salesforce · Dynamics CRM · Any back-office system with an API
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